Terms & Conditions
Welcome to Made of Lace, these Terms and Conditions govern your use of our website and your purchase of products from our online store.
By accessing or using our website, you agree to comply with and be bound by the following terms. If you do not agree with any of these terms, please do not use our website.
General Information
Ownership: This website is operated by Made of Lace. All content on this site, including text, images, logos, and graphics, is the property of **Made of Lace** or its content suppliers and is protected by international copyright laws.
Use of the Website
Website Access: We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. Any unauthorized use of this site may result in termination of your access.
Prohibited Conduct
You agree not to use the website for any illegal purposes or engage in any activity that could harm or disrupt the website or its users. This includes, but is not limited to, transmitting viruses, hacking, or spamming.
Content Accuracy: While we strive to ensure that all information on our website is accurate, we do not warrant the accuracy, completeness, or timeliness of the information provided. The content on this site is for general information only and may be subject to change without notice.
Products and Pricing
Product Descriptions: We aim to provide accurate descriptions and images of our products. However, due to variations in monitors and devices, the actual color or appearance of products may differ slightly from what is depicted online.
Pricing: All prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice. Prices do not include applicable taxes, duties, or shipping fees, which will be calculated at checkout.
Availability: All products are subject to availability. We reserve the right to discontinue any product or alter the specifications of products at any time without prior notice.
Order Process
Placing an Order: When you place an order with Made of Lace, you agree to provide current, complete, and accurate purchase and account information.
You are responsible for ensuring that your account details are kept up-to-date.
Order Confirmation: After placing an order, you will receive an order confirmation via email. This email serves as an acknowledgment of your order but does not constitute acceptance of your order.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in pricing, or issues with your payment. In the event of a cancellation, you will be notified and any payment made will be refunded.
Payments
Payment Methods: We accept payments through SenangPay, Paypal, or direct Local Bank Transfers.
All payments are processed securely through our payment gateway partners.
Payment Authorization: By providing your payment information, you authorize us to charge the applicable payment method for the total amount of your order, including taxes, shipping, and handling fees.
Payment Security: We use industry-standard encryption technology to protect your payment information. However, we cannot guarantee that unauthorized access will never occur. You agree to hold us harmless for any unauthorized use of your payment information.
Shipping and Delivery
Shipping Policy: We offer [Standard/Express] shipping within Malaysia and Worldwide. Shipping fees and delivery times will be calculated at checkout.
Processing Time: Orders are processed within 1-3 business days after payment is received. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.
Delivery: Delivery times vary depending on the shipping method chosen and the destination. While we make every effort to ensure timely delivery, we are not responsible for delays caused by external factors, such as customs clearance, natural disasters, or carrier issues.
Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Returns and Exchanges
Return Policy: Due to hygiene reasons, lingerie itend are not eligible for return or exchange. Please review our Return Policy for more details.
-Return Process: To initiate a return, please contact our customer service team+60138883631 with your order details. Once your request is authorized, you will receive instructions on how to return your item(s).
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Exchanges: If you wish to exchange an item due to the purchase of wrong size, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.
Cancellations
Order Cancellations: You may cancel your order within 24 hours of placing it by contacting our customer service team at +60138883631.
If your order has already been shipped, we are unable to cancel it, and you will need to follow our return process.
Cancellation Fees: If you cancel your order after it has been processed but before it has been shipped, you may be subject to a cancellation fee of RM50 to cover processing costs.
Intellectual Property
Trademarks: All trademarks, logos, and service marks displayed on our website are the property of **Made of Lace** or their respective owners. You are not permitted to use these trademarks without the prior written consent of **Made of Lace** or the third party that owns the trademark.
Copyright: All content on this website, including text, images, and graphics, is protected by copyright law. You may not reproduce, distribute, or otherwise use any content from our website without our express written permission.
Privacy
Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
Data Protection: We implement appropriate technical and organizational measures to ensure the security of your personal data. However, we cannot guarantee the absolute security of your data, and you agree to hold us harmless in the event of a data breach.
Limitation of Liability
General Liability: To the fullest extent permitted by law, **Made of Lace** and its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or the purchase of our products, even if we have been advised of the possibility of such damages.
Product Liability: Our products are provided "as is" without any warranties, express or implied. We do not warrant that our products will meet your expectations, be free from defects, or be fit for a particular purpose. In the event of a defect, your sole remedy is to return the product for a refund or exchange in accordance with our return policy.
Governing Law
Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of The High Court, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms and Conditions shall be resolved exclusively in The High Court.
Changes to Terms and Conditions
Amendments: We reserve the right to modify or update these Terms and Conditions at any time without prior notice.
Any changes will be effective immediately upon posting on our website. Your continued use of our website after any such changes constitutes your acceptance of the new terms.
Review of Terms: We encourage you to review these Terms and Conditions periodically to stay informed of any updates. If you do not agree with any changes to the Terms and Conditions, you should discontinue your use of our website.
Contact Information
Questions: If you have any questions or concerns about these Terms and Conditions, please contact us at madeoflace24@gmail.com or +60138883631. We are here to assist you with any inquiries you may have.